No change-of-mind returns
We don’t accept returns or exchanges if you change your mind. This includes unopened, sealed products, so please check your order before you pay.
This doesn’t affect the problems covered below, or any rights you have under law.
Damaged, incorrect or defective items
Shipped orders
If an item arrives damaged, incorrect or defective, email support@tcgpullfolio.com within 24 hours of delivery. Please include:
- your order reference, and
- photos of the item and the packaging, including the shipping box and label.
Local pickup
- Visible problems: please check your items when you collect them. If something is visibly damaged or isn’t what you ordered, tell us during the handoff.
- Hidden defects: some defects can’t reasonably be seen at pickup, for example inside a sealed product. If you find one later, email support@tcgpullfolio.com with your order reference and photos.
If we accept your claim
- You choose a refund or a replacement. We can only replace an item if we have the same item available; if we don’t, we’ll refund you.
- The item must be returned. Email support first for return instructions. We pay the return postage. Please don’t send items back without contacting us.
Cancellations
You can’t cancel an order once it’s placed. However:
- If we can’t ship your order within the time we told you, you can choose to cancel for a full refund (see Shipping & Pickup).
- If we can’t fill your order because of a stock mistake on our side, we may cancel it and refund you in full.
This doesn’t affect any other right to cancel or get a refund that you have under law.
How refunds are paid
- Returned items: once we receive and inspect a returned item and approve the refund, we issue it within 24 hours. Your bank or card issuer may take extra time to show it.
- Online payments are refunded to the original payment method.
- Cash payments are refunded in cash.
Your legal rights
Nothing in this policy limits or excludes any rights you have under applicable law, including rights relating to defective or incorrectly described products.
Contact
Email support@tcgpullfolio.com. Please include your order reference and any relevant photos.